Shipping Policy

  1. Shipping Locations

We currently ship to:

  • All locations within Kerala
  • Selected international destinations (if applicable)

If your location is not listed during checkout, please contact us at totalfreshonlinestore@gmail.com.

  1. Shipping Charges

Shipping charges are calculated based on:

  • Delivery location
  • Product weight or volume
  • Shipping method selected

Shipping costs will be displayed during checkout before you confirm your order.

  1. Order Processing Time

Orders are usually processed within [1-2 business days]. Orders placed on weekends or public holidays will be processed the next business day.

  1. Estimated Delivery Time

Delivery times may vary depending on location and courier service:

  • Within metro cities:2–4 business days
  • Other locations:4–7 business days

Delays may occur due to holidays, weather conditions, or unforeseen events.

  1. Tracking Your Order

Once your order is shipped, you will receive an email or SMS with a tracking number and courier details. You can track your order on the courier’s website.

  1. Delivery Issues

If your order is delayed, lost, or arrives damaged:

  • Contact us at totalfreshonlinestore@gmail.comwithin 48 hours of delivery.
  • If your package is marked as “Delivered” but not received, notify us immediately.
  1. International Shipping (if applicable)

For international orders:

  • Customs duties, taxes, or import charges may apply and are the buyer’s responsibility.
  • Delivery times may be longer due to customs processing.
  1. Change of Shipping Address

Changes to the shipping address must be requested within 12 hours of placing the order. Once shipped, we cannot modify the address.

  1. Questions?

If you have any questions about our shipping policy, please contact:

Email: totalfreshonlinestore@gmail.com
Phone: +91-99477 84566
Address: AYANNUR, CHERUPUZHA,KAMBALLUR, KASARGOD, KERALA Pin: 670511